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Need help with something on Jetstay?

There are several ways to find answers & solutions to your queries:

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Some popular help topics

How do I cancel/change a flight reservation?

  • We promise to cancel/change your reservation in 30 minutes or less, if you send us request by using above form.
  • Offline Cancellation: contact our customer service team (MON to SAT From 10AM to 6PM).
  • Online Cancellation: login in to your account and click on manage booking. Follow the simple instructions.
  • Note: Jetstay and airlines will not accept cancellation/reschedule requests 4 hours before flight departure.

How to place meal/seat request through Jetstay?

Currently we do not offer this facility on our website. Please contact your respective airlines directly.

How can I request wheelchair assistance?

Please note any special request such as wheelchair assistance must be made at least 48 hours before flight departure. You may send us a request by using the above form.

Note: All special requests are subject to confirmation from the airline and in some cases may be chargeable as per airline policy.

Can I book flight ticket over the phone?

Currently we do not support this facility. Kindly use our website for all flight bookings.

How do I know my reservation was booked?

Once your payment is cleared and your ticket is confirmed, you will receive email confirmation of your booking with Jetstay.

Do I need to confirm my flight reservation with Jetstay?

You do not have to call Jetstay to confirm your reservation. If you need any information, you can login to your account and click on manage booking or call our customer service team anytime.

Do I need to re-confirm my flight before departure?

For domestic flight you do not need to confirm your flight, however for international flights we recommend calling airline directly and confirming your flights 48 hours before departure.

How do I confirm my seat assignments?

You can request for seats at the check-in counter, some airlines offer online checking through their website where you can select seat of your choice.

What is the cancellation and change policy for flights booked on Jetstay?

Cancellation and booking change process is different for each individual airline. They are mentioned under fare rules on the booking page at the time of making the reservation. besides the airline cancellation fee, Jetstay charges standard fee of Rs. 300 for online cancelation and changes. Rs. 500 for bookings cancelled or changed through our call center. These charges are for per passenger per sector.

What is an e-ticket?

An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter when checking in for the flight. You will receive your e-ticket in your email after we confirm your booking, usually within few seconds after completing the booking on Jetstay, but sometimes it may take 20 to 30 min.

What should I do with the e-ticket?

Print your e-ticket and bring it with you to the airport along with a valid government photo ID when checking in for your flight.

How will I get my boarding pass for an e-ticket?

Simply show your print out of an e-ticket confirmation to airline checking counter. The airline representative will issue your boarding pass afterwards.

What payment options does Jetstay offer?

Currently we accept payments using credit cards, debit cards, and net banking.

Can I pay cash for my flight ticket?

Please note we do not allow cash payment.

How do I know that my credit card information is safe on your site?

Jetstay uses SSL Certificates. Any information you enter when transacting over Jetstay is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional information disclosure to third parties. This is a standard practice used by all major online vendors.

What Is the Card Verification Number (CVV) on my credit card?

The Security Code is security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.

Where is the Card Verification Number (CVV) located on my card?

Visa/MasterCard: Three-digit code after the last four digits of your credit card number on the back of the card within the signature field. American Express: Four-digit number on the front of the card on the right hand side above the card number.

Under what name will my purchase be charged on the credit card statement?

Your purchase will be charged under Jetstay Travel Solutions Pvt. Ltd.