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Flight Booking Policy

Domestic Flight Booking Terms:

  • The total price displayed on the Site includes all applicable government taxes.
  • All statutory taxes, surcharges, and fees are to be paid by the passenger.
  • You are required to pay the entire amount prior to the confirmation of your booking.
  • There will be no refund for 'no-shows' or any partially unused flights.
  • Refund against partially utilized ticket is as per airlines terms and conditions and could take up to 90 days or longer depending on the airline itself.
  • For infant fares, an infant must be under 24 months throughout the entire booked itinerary. This includes both departure and return journey. If the infant is 24 months or above on the return journey, you'll need to make a separate booking using a child fare.
  • Most airlines do not permit infants younger than 7 days to travel. For more information, please get in touch directly with the airlines.
  • Some airlines require an adult with a minimum age of 18 to accompany infants and children.
  • As per airline policy, unaccompanied minor passengers are required to carry specific supporting documents. Please contact the airline directly for the same
  • All Tickets/Bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines/supplier.
  • It is the customer’s responsibility to check airlines terms and conditions before booking the ticket.
  • By accepting our booking terms, the user is also agreeing to the terms & conditions of the respective airline.
  • Jetstay charges a non-refundable per passenger convenience fee of Rs. 270 for one way flights and Rs. 410 for roundtrip flights.
  • Special Fares are applicable for a minimum of two and a maximum of nine passengers in one booking.
  • Jetstay cannot guarantee seats, as they are subject to availability.
  • Special Fares are not applicable on group bookings.
  • If normal baggage allowance is mentioned in the booking, then it will be applicable for these fares.
  • For family fare, a minimum of 2 passengers will be required in the event of PNR cancellation.
  • Jetstay will not be held liable for any missed flights due to Flight schedule and timing changes.
  • Flight schedules and timings are subject to regulatory approvals and change(s).

Check-in:

  • As per the airline rules, the standard check-in time begins 2 hours before departure for domestic flights.
  • The passenger needs to check-in at least 2 hrs prior departures for Air India and Air India Express domestic flights else will be considered as a no show.
  • All traveling passengers must carry a valid photo identification proof (Driver License, Aadhar, Pan or any other Government recognized photo identification).
  • Infants must have valid proof-of-age documents showing that the infant is less than two years old.

Amendments:

  • A booking made on Jetstay is subject to amendment charges levied by the airline, which may vary by flight and booking class.
  • In the case of Reschedule, the existing booking will be canceled with applicable airlines, and cancellation charges plus new booking charges will be generated as per current pricing.
  • If you amend your booking, if the new fare is lower than the Original fare, the difference in the amount will not be refunded, but the rebooking charges as applicable will be collected.
  • In addition to the airline's amendment charges, Jetstay charges a service fee of Rs. 300 per passenger per sector for over the phone request or Rs. 250 for online request.
  • Jetstay will collect all the charges upfront when making the amendments. We'll also collect the difference in fare, if any, applicable when the amendment is made.
  • Depending on the airline's policy, some booked fares may not be amended.
  • Calling up the Airline Call Center directly can also amend all bookings made through us.

Cancellation Policy:

  • Every booking made on Jetstay is subject to cancellation charges levied by the airline, which may vary by flight and booking class.
  • Some booked fares may be non-refundable per the specific airline's policy.
  • Cancellations can be made through Jetstay online website or over the phone.
  • In addition to the airline cancellation charges, Jetstay charges a service fee of Rs. 300 per passenger per sector for over the phone request or Rs. 250 for online request.
  • For email communication, a travel date must be more than 72 Hrs.
  • Jetstay will not be held liable for any cancellation requests made through other platform.
  • If a cancellation request is made less than 4 hours before departure, you'll need to contact the airline directly to get your reservation cancelled. We will not be able to provide any assistance for these cancellations.
  • For flight departing in less than 24 hours, you'll need to contact our customer care executive through a telephone. The request through any other medium will not be entertained.
  • If you have done a 'Web or Telephone Check-in' with the airline, get in touch with the airline for cancellation. Jetstay will not be able to process the refund for the same and will not take any responsibility for the same.

Refund:

  • Customers are required to contact Jetstay for all refunds; airline will not be able to refund your tickets booked with Jetstay.
  • Any cancellations made directly with the Airline, needs to be intimated to Jetstay by email or over the phone, in order to initiate the refund process.
  • Processing times for cancellation and refund requests vary on each airline.
  • Convenience fees paid at the time of booking is a non-refundable fee and same shall be applicable on all cancellations including any partial cancellation requests.
  • The refund will be credited back to the source account from where the payment was made.
  • In the event of cancellation and refund of partially utilized tickets upfront discounts and promo code discount availed at the time of booking would be deducted from the refund amount.
  • In case, where the user has cancelled his/her booking directly with the airlines, he/she will need to inform Jetstay with valid documentation to initiate the refund process.
  • It is advisable to contact Jetstay within 48 hours of the cancellation request.
  • The meal amount is non-refundable. (Refundable only if the flight is cancelled by the airlines).
  • Jetstay will be able to initiate customer's refund only after receipt and/or confirmation of refund from the airline.
  • Canceling or changing your tickets with Jetstay Customer Care instead of doing with Airline will help you get a refund faster.

Meal Selection Policy:

  • The meal amount is non-refundable. (Refundable only if the flight is cancelled by the airlines).
  • The meal would be served only once in case of connecting flights.
  • The meal option is as per the flight's menu and availability.
  • The meal option is allowed only for adults and children (above 2 years of age).

Communications:

  • Jetstay reserves the right to send communications via any communication channel including but not limited to Phone / SMS / Whatsapp / E-Mail / Online Messengers / Social Media / or any other medium.
  • User can send a request to opt-out from receiving communication from any of the above mentioned channels, and the same would be disabled from Jetstay side.

Note:

  • Due to the unpredictable business of the aviation industry, in the event of an airline discontinues its operations, Jetstay will not be accountable for any customer refunds wherein the same have not been refunded by the Airlines.
  • If airlines delays or default in a refund of the tickets. Jetstay will not be liable to refund the amount to the customer unless and until Jetstay has been refunded the same by the applicable airlines.
  • Jetstay will only be able to process customer refunds against flight tickets only if the same have been refunded by the respective Airline.