Jetstay flight booking policy - Domestic


Flight booking policy:

  • You are required to pay the entire amount prior to the confirmation of your booking.
  • There will be no refund for 'no-shows' or any partially unused flights.
  • To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you'll need to make a separate booking using a child fare.
  • An adult 18 years of age or older must accompany infant.
  • All Tickets/Bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines / Supplier.

Check in:

  • As per the airline rules, the standard check-in time begins 2 hours before departure for domestic flights.
  • The passenger needs to check-in at least 2 hrs prior departure for Air India and Air India Express domestic flights, else will be considered as a no show.
  • Infants must have valid proof-of-age documents showing that the infant is under the age of two years.

Booking Changes:

  • Jetstay can assist you with most booking changes. In some cases, though, you'll need to contact the airline directly.
  • Booking made on Jetstay is subject to amendment charges levied by the airline, which may vary by flight and booking class. The charges levied by Airlines are Non-Refundable in case of cancellation post amendment.
  • If you amend your booking, you will be charged the difference in fare, if any, applicable when the amendment is made. However if the new fare is lower than the Original fare, difference in the amount will not be refunded, but the rebooking charges as applicable will be collected. The charges levied by Airlines are Non-Refundable in case of cancellation post amendment.
  • In addition to the airline's amendment charges, Jetstay charges a Non-Refundable amendment-handling fee of Rs. 300 per passenger per segment for online cancellation, and Rs. 500 for offline cancellation.
  • We'll collect these charges from you when we make the changes to your travel plans. We'll also collect the difference in fare, if any, applicable when the amendment is made.
  • Depending on the airline's policy, some booked fares may not be amended.
  • Bookings made through Jetstay can also be amended by calling up the Airline directly.

Cancellation Policy:

  • Every booking made on Jetstay is subject to cancellation charges levied by the airline, which may vary by flight and booking class.
  • Some booked fares may be non-refundable per the specific airline's policy.
  • Convenience fee is non-refundable in case of ticket cancellation by the user, or flight cancellation by the airline.
  • Online cancellations: Cancellations can be made online by signing in to your Jetstay Account.
  • Offline cancellations: Cancellation requests can be made through phone.
  • Jetstay cancellation charges: Over and above the airline cancellation charges, Jetstay will levy Rs 300 per passenger per segment for each cancellation made online and Rs. 500 for offline.
  • Only cancellation requests made online or telephonic through our customer support shall be entertained. Jetstay shall not be liable to entertain any cancellation requests made through any other medium including but not limited to sms, e-mail.
  • For e-tickets, if your cancellation request is made less than 3 hours before departure, you'll need to contact the airline directly to get your reservation cancelled.
  • If you have done a 'Web/Tele Check-in' with the airline, get in touch with the airline for cancellation. Jetstay will not be able to process the refund for the same and will not take any responsibility for the same.

Refunds

  • It is mandatory to contact Jetstay for all refunds, as the airline will not be able to refund your tickets booked on Jetstay.
  • If you need a refund for paper tickets, please send them back to us. Your tickets must reach us within 48 hours of the time of cancellation so that we can get them endorsed by the airline for you.
  • If your paper ticket gets lost or damaged, the airline will not be able to process a refund request.
  • All cancellations made directly with the Airline need to be intimated to Jetstay by Email or Phone in order to initiate the refunds process
  • Processing times for cancellation and refund requests vary.

Jetstay flight booking policy - International


Flight booking policy:

  • The total price displayed includes all applicable government taxes. Excludes all applicable airport airport taxes or other charges payable at the airport.
  • You are required to pay the entire amount prior to the confirmation of your booking.
  • There will be no refund for 'no-shows' or any partially unused flights.
  • Meals, frequent flyer miles and special service requests are on request basis only and are subject to airlines confirmation.
  • For any information regarding your Frequent Flyer miles, please contact the airline directly.
  • Kindly ensure that you have the relevant visa, immigration clearance and travel with a passport, with a validity of at least 6 months.
  • To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you'll need to make a separate booking using a child fare.
  • An adult 18 years of age or older must accompany infant.
  • Jetstay is not responsible for any schedule change by the airline after issuance of the ticket, but will inform you of the same if informed by the airlines. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure.
  • Jetstay reserves the right to charge transaction fees for availing the Jetstay Services. Jetstay further reserves the right to alter any and all fees from time to time, without notice. You shall be liable to pay all applicable charges, fees, duties and taxes for availing the Jetstay Services.

Check in:

  • The passenger needs to check-in at least 3 hours prior departure for Air India, Air India Express and International flights, else will be considered as a no show.
  • As per the airline rules, the standard check-in time begins 3 hours before departure.
  • Infants must have valid proof-of-age documents showing that the infant is under the age of two years.
  • You need to carry appropriate travel documents and permissions (Valid Passport, Government Issued Id, Visa, Immigration clearance etc.) done before departure. Jetstay is not responsible.

Amendment:

  • Jetstay can assist you with most booking changes. In some cases, though, you'll need to contact the airline directly.
  • Every booking made on Jetstay is subject to amendment charges levied by the airline, which may vary by flight and booking class. The charges levied by Airlines are Non-Refundable in case of cancellation post amendment.
  • If you amend your booking, you will be charged the difference in fare, if any, applicable when the amendment is made. However if the new fare is lower than the Original fare, difference in the amount will not be refunded, but the rebooking charges as applicable will be collected. The charges levied by Airlines are Non-Refundable in case of cancellation post amendment.
  • In addition to the airline's amendment charges, Jetstay charges a Non-Refundable amendment-handling fee of Rs. 300 per passenger per segment for online cancellation, and Rs. 500 for offline cancellation.
  • We'll collect these charges from you when we make the changes to your travel plans. We'll also collect the difference in fare, if any, applicable when the amendment is made.
  • Depending on the airline's policy, some booked fares may not be amended.
  • Bookings made through Jetstay can also be amended by calling up the Airline directly.

Cancellation Policy:

  • Every booking made on Jetstay is subject to cancellation charges levied by the airline, which may vary by flight and booking class.
  • Some booked fares may be non-refundable per the specific airline's policy.
  • Convenience fee is non-refundable in case of ticket cancellation by the user, or flight cancellation by the airline.
  • Online cancellations: Cancellations can be made online by signing in to your Jetstay Account.
  • Offline cancellations: Cancellation requests can be made through phone.
  • Jetstay cancellation charges: Over and above the airline cancellation charges, Jetstay will charge Rs 300 per passenger per segment for each cancellation made online and Rs. 500 for offline.
  • Only cancellation requests made online or telephonic through our customer support shall be entertained. Jetstay shall not be liable to entertain any cancellation requests made through any other medium including but not limited to sms, e-mail.
  • For e-tickets, if your cancellation request is made less than 48 hours before departure, you'll need to contact the airline directly to get your reservation cancelled.
  • If you have done a 'Web/Tele Check-in' with the airline, get in touch with the airline for cancellation. Jetstay will not be able to process the refund for the same and will not take any responsibility for the same.

Refunds

  • It is mandatory to contact Jetstay for all refunds, as the airline will not be able to refund your tickets booked on Jetstay.
  • Processing times for cancellation and refund requests vary by Airline refund policy.
  • Refund for partially utilized tickets (for eg:- only one sector flown & other sector cancelled) may take 25 to 30 working days depending on the Airline refund policy.